Customer Approval
In order to carry out the repair to your computer/laptop, it has been necessary for the technician to take your PC/laptop/Mac.
Sometimes we are unable to carry out repairs to your PC System/device and have a number of Authorised Third Party services who we trust to carry out repairs on our behalf. This will involve sending your PC System/device away for assessment and diagnosis.
We will use insured and tracked ParcelForce service and have specialist packaging to ensure your PC System/device is transported safely and securely.
I understand that there will be a Third Party Diagnosis Fee chargeable to diagnose the fault with the computer system(s) above and it will be payable if I decide not to go ahead with the quoted work. To cover costs, and what our Authorised Third Party Providers charge, we will invoice you a Authorised Third Party Diagnostic fee of £45.
I have agreed for the work discussed to be carried out and understand that should the cost of repairs exceed the quoted amount (where given) I will be advised of any additional cost.
I understand that there will be a Diagnosis Fee chargeable to diagnose the fault with the computer system(s) above and it will be payable if I decide not to go ahead with the quoted work. This is currently £22.50+VAT to cover our costs.
I authorise Lincolnshire IT Limited to carry out work on your computer system(s) detailed above and in the course of such work, all data and software may be lost – unless specifically advised in writing. It is your sole responsibility to ensure all data is backed up or authorise the additional costs for attempted data recovery or backups to be created. Any such data recovery or backups are not guaranteed and we cannot be held liable for any loss of data.
I understand that we will only install correctly licensed software onto my PC System and that in order to achieve license compliance, I authorise Lincolnshire IT Limited to purchase the correct software licenses at your cost and remove non-licensed software.
In respect of Confidential Information, it may be necessary during the course of work to access a client’s confidential information. Lincolnshire IT Limited will undertake not disclose any part of such data to any other person without your written consent. Any backups or copies of such data will be permanently destroyed as soon as practical. The only exception here is where data is required to be disclosed by the Police, Courts or other jurisdiction in the execution of their duty.
Should I decide at any time that I no longer wish Lincolnshire IT Limited to carry out work on my PC System, I will still be liable for any costs incurred and/or chargeable time.
All work is due for payment upon completion. I agree that if payment is not forthcoming then Lincolnshire IT Limited can legally withhold items to the value of the invoice amount until full payment is received.